This notice describes the privacy policy of Lifeline Alliance for Kehilla Care, a Long Term Care Benefits Program (LTCBP)
This notice refers to Lifeline Alliance as "us," "we," or "our," and refers to other companies as Business Associates that might have access to specific items of your information that are required for business operations.
Why We Need To Know About You
We need to know about you so that we can provide the LTCBP or other products and services you’ve asked for. We may also need to know about you to administer your business with us, evaluate your expenses for the LTCBP, process transactions, and run our business.
How We Learn About You
We get most information about you, from you. The information you give us when applying for LTCBP or services is often all we need.
If we need to verify or get more information, we may need to contact :
- Health care providers
- Your employer
- Insurers
- Your family members
- Consumer reporting agencies
The information may relate to your :
- Health
- Employment
- Finances (for example, your payroll/annuity information for billing)
- Personal characteristics
It may also relate to other dealings you have had with us or with others, including our Business Associates.
How We Protect Your Information
We treat your information in a confidential manner. Our employees are required to protect your information. They access your information only when there is a reason to do so.
We also have physical and computer standards to protect your information. These standards comply with all applicable laws.
How We Use And Disclose What We Know About You
We may use what we know about you to help us serve you better and to conduct our business.
We may use and disclose it for any purpose allowed by law. For instance, we may use your information, and disclose it to others, in order to :
- Help us evaluate and process your request for LTCBP or other programs and benefits
- Help us process bills and other transactions • Help us administer our products and services
- Offer you other products or services under the LTCBP
- Audit our records or our services
- Help prevent or find out about fraud or other crimes (including money laundering and terrorism)
- Help us run the LTCBP
Other Reasons We May Disclose What We Know About You Include :
- Complying with an order of a court or government agency (including a search warrant or subpoena)
- In the event we are or may be selling all or any part of our business or merging with another company
- Coordinating benefits with government programs
- Questioning your health care provider about a medical condition you didn’t include on your application
- Giving your applicable information to someone who has a legal interest in your insurance, such as an individual or entity to whom you have assigned benefits
Information May Be Disclosed To :
- Other companies, including our Business Associates, that provide services for us or for the LTCBP
- Insurers
- Law enforcement or regulatory agencies • Entities that oversee or audit us or the LTCBP
- Consumer reporting agencies
Business Associates and other entities that service the LTCBP are required to protect your information in the same manner.
How To Get And Correct Your Information
Generally, if you ask us in writing, we will let you review your information. However, we may decide not to give you information we have that relates to an administrative action, lawsuit or claim.
If you tell us that your information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may send us a written statement. We will include your statement in your file and with any future disclosure of your information.
Cookies
A cookie is code either used for the duration of a session (session cookies), or saved within a user’s web browser in order to identify that user, or information about that user, the next time the user visits a website (persistent cookies). The Lifeline Alliance LTCBP website may use Tier 1, Tier 2, and Tier 3 cookies as defined in the Office of Management and Budget (OMB) memorandum guidance located at http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-22.pdf.
The LTCBP utilizes website usage statistics to assist with improvements to our website and provide a better user experience for those visiting www.lifelinealliance.org. OMB classifies this as a Tier 2 usage since the multi-session web analytics tool employed doesn’t collect any personally identifiable information (PII). This technology anonymously tracks how visitors interact with www.lifelinealliance.org, and includes data regarding what sites referred visitors, what pages or files were accessed, and what, if any, predetermined tasks were completed while visiting the site.
Our website analytics are provided by 3rd party Business Associates, and the usage data collected aids optimization of the website. By interpreting usage data, we prioritize tasks, improve the website’s user interface, and tailor our content to that which most interests website visitors. No PII is collected via this technology, so the anonymity of the end user remains protected. Any usage data collected will be retained only for as long as needed for analysis and optimization of the website, and this information is accessible only to employees whose position requires it.
Typically, web browsers accept cookies by default, thus, disabling this technology requires manual effort. If you decide to opt-out of this technology completely, you can find step-by-step instructions for changing your web browser settings at http://www.usa.gov/optout_instructions.shtml.
Note: Opting-out doesn’t affect your ability to access content within www.lifelinealliance.org or alter how you view the website.
The LTCBP may occasionally utilize Tier 3 persistent cookies that permit cross session and website authentication. Where applicable, the use of such technology on www.lifelinealliance.org will prompt users to opt-in and allow Tier 3 cookies prior to engagement. The LTCBP doesn’t utilize persistent cookies that can be accessed by third-party entities.
If You Have Questions
We treat your information in accordance with applicable laws. You may have other rights under other laws, including the Health Insurance Portability and Accountability Act (HIPAA). For additional information about your rights under HIPAA, or, if you have any questions about your privacy rights, please contact :
Lifeline Alliance 456A Central Ave. Suite157 Cedarhurst, NY 11516
Email: privacy@lifelinealliance.org
Tel: 833-A-LIFLINE (833-254-3354)
